Electricity Rate Cited as Most Important Factor in Texas Electricity Consumer Satisfaction

by · August 14, 2013

JD Power has released their annual Texas electricity consumers survey results.  Overall satisfaction for consumers of electricity within the Texas deregulated electricity market continues to rise.  Results this year were the highest in the survey’s history.

Respondents also reported the highest level of satisfaction with the rates being charged by the electric providers in the history of the report.  Price satisfaction for people who could choose their electric providers by shopping for the lowest rates was considerably higher than for those who had to receive electric service from the regulated monopoly providers in their area.

According to a press release by JD Power,

“Deregulation of the residential electric market in Texas opened the doors to healthy price competition and also focused residential customers on finding the cost savings and service programs that match their needs,” said Chris Oberle, senior director of the energy practice at J.D. Power. “Satisfaction isn’t just about price. Retail electric providers must stay connected to their customers with clear, frequent and effective communications and quality customer touch points, including billing and payment, customer service, corporate citizenship, enrollment and beyond, to achieve a premier provider position.”

For the fourth year in a row, Champion Energy Services ranked highest among the individual providers.  Other providers who ranked highly include, Green Mountain Energy, Bounce Energy, StarTex Power, and Brilliant Energy.


Full Release: J.D. Power Reports: Customers of Texas Retail Electric Providers Are More Satisfied Than Customers of Regulated Utilities, Driven Primarily by Price


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